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 - Making a difference and supporting when you order from ASV, we will delivery the product where the fee base on request of customer.


- Subject: Customers who bought products in ASV

- Area: Local in Vietnam

- Effective Period: From 20/04/2018


1. Transport Policy

- Shipping policy applies to all products which are purchased by customers in ASV

- To apply this policy customer should prepaid 100% of the value of the order or case by case basis.

2. Delivery time

ASV will make deliveries if ex stock as below:

- Within 24 hours if the place of delivery ≤ 20 km from the headquarters of ASV..

- Within 2 -> 3 days if the delivery location within 250 kilometers from the headquarters of ASV

- Within 7-> 10 days if delivery location is more than1000 kilometers from the headquarters of ASV

- The delivery timing can be faster up to request of customers.

- If the product import from oversea or local will base on case by case basis if special request from customer.

- Before shipping, ASV will contact customers to confirm the time and place of delivery specified.

- Delivery time: From Monday to Saturday  before afternoon.

3. Other conditions

- ASV is only delivered to the right people get the customers signed up when buying. In case of delivery if the recipient changes unclearly,  ASV may refuse delivery and ask our customers to receive goods at the place of  ASV.

- For the case transport of 100 km or more, to remove these restrictions arise unexpectedly, such as the delivery address is incorrect, or when goods are transferred to recipients but no, we will  ask customer  household registration books of peoples identity cards and providing telephone numbers for sales consultants in the process of purchase transactions in ASV

- In some cases delivery address is not clear, in the corner, or in dangerous places, dangerous hills, traffic means difficult, ASV  reserves the right to refuse transport, communication direct delivery.

- For each item within the policy of ASV only 01 times cost shipping.

- In cases of force majeure, natural disasters, flooding, damaged bridges and ferries 

ASV is not responsible for damages caused by improper delivery time or shipping goods to places like agreed with the customer.

- In case of ASV has delivered to the location as agreed upon at purchase, but for some reason the customer requires it then returns the customer must pay the cost of transportation under tariff provisions company.

- For heavy and bulky products that be transported to the floor without elevator request customer support for delivery.

- Cost of road, or charge fees in rural communes in the apartment parking by customers to pay.

- Means of transport (cars, motorcycles or other vehicles) and coordinated by ASV and company request case by case basis.

- In the special day or festival day by the common transport policy is restricted (forbidden line for some means of ...) delivery time may be changed, ASV  will call customers to agree to best time of delivery.